Privacy Policy

We take the protection of your personal data seriously and handle it in line with applicable laws, including PIPEDA. Our pages are meant only for adults aged 18 and over, and we do not knowingly collect data from younger people.

Who is responsible

Novatrix SRL, the owner of Moonwin Casino, is the data controller. Our Data Protection Officer answers questions about your data, and you can also reach the support team by live chat or at [email protected].

Data we collect

We hold identity details such as your name, date of birth and ID numbers, contact details and proof of address, financial details such as bank and card data and proof of funds, records of your deposits and withdrawals, gaming activity and bonuses, technical data such as IP address and browser, and your marketing choices.

Why we use it

We use your data to run your account and payments, to meet anti-money laundering and identity rules, to prevent fraud and bonus abuse, to send offers you agreed to, to improve our service and to keep our systems secure. Third-party AI tools help our team manage support conversations.

Where it comes from

Most data comes from you. We also receive it from verification services, banks and payment providers, anti-money laundering and PEP databases, regulators and partners in advertising and analytics.

Who we share it with

Group companies, game providers, payment providers, marketing partners when you consent, regulators and law enforcement where the law requires it, communication and verification tools, and our advisers can receive the data they need, and only for that purpose.

How long we keep it

We keep data only as long as we need it. Anti-money laundering rules make us keep it for at least five years after an account closes, so earlier erasure requests cannot be completed.

Your rights

You can withdraw consent, see, correct or ask to delete your data, limit or object to processing, move your data, opt out of marketing and complain to a data protection authority.

Security

Your data travels over a secure server and only people who need it can see it. Your account opens with your unique ID and password, and you can turn on two-factor authentication. Keep your sign-in details to yourself.