Responsible Gambling

Play at Moonwin Casino is meant to be entertainment, never a way to earn money or pay off debts. Keeping track of the time and money you spend each day helps you stay in control.

Signs to watch for

If you spend more than you can afford, or play starts to get in the way of daily life, set personal limits, choose Self-Exclusion or turn to trusted independent organisations for help and support.

Personal limits

You can set daily, weekly or monthly limits on deposits, losses and wagers. Lowering a limit works at once. Raising one needs e-mail confirmation and waits until the current limit of that type has run out. Deposit limits cannot always cover crypto payments, so choose other payment methods if you want firm control.

Cooling-Off

Take a break of one week, one month, three months or six months. During the break you cannot make deposits in regular currency and you receive no offers, while you can still withdraw your balance. Your account opens again automatically when the period ends.

Self-Exclusion

Close your account for 6 months, 9 months, 1 year or for good. It is disabled at once and offers stop. Ask our support team to pay out any remaining balance.

How to set them

Open the limits area of your account, or ask through live chat or [email protected].

Help outside Moonwin Casino

Gamblers Anonymous, GamCare and Gambling Therapy offer advice and support.

Protecting minors

Only adults can play, and we may ask for proof of identity. Parents can use filtering software to keep children away from gambling pages.

Our own checks

We look out for signs of harm, such as long sessions, frequent large deposits and repeated requests to raise limits, and we may close an account to protect the player.