Terms and Conditions

Here we sum up the rules behind your Moonwin Casino account in plain words. The full Terms and Conditions and the General Bonus Terms and Conditions stay the binding documents, and we may change them when needed, telling you about significant changes where we can.

Licence and operator

Novatrix SRL, a company registered in Costa Rica under number 3-102-893958, owns and runs Moonwin Casino. We hold licence ALSI-202508056-FI2 from the Government of the Autonomous Island of Anjouan, Union of Comoros.

Who can play

You can join from 18, or from the legal age for online gaming in your country of residence if that is higher, and you are responsible for following the laws where you live. We may ask for proof of age and limit access or suspend an account when that proof is missing. Players from our restricted countries cannot deposit or play for real money.

Your account

Every player keeps a single personal account. Running more than one can lead to the accounts being closed and payouts held. Never share your account with anyone, minors included, never play through a VPN, and use the account for personal play only. Accounts that share an IP address may have funds held or access suspended.

Verification

We may ask for a passport or ID card, proof of address, payment proofs or source of funds statements, and we expect them within the deadline we give. Documents in Latin or Cyrillic script are accepted, and in other cases we may ask for a short video check. False or missing documents can lead to account closure and to funds being kept.

Deposits

Accepted currencies include CAD, and the minimum deposit is 20 CAD. Pay only with methods registered in your own name, since third-party payments are not accepted. Our support team can tell you which payment methods suit your country.

Withdrawals

The minimum withdrawal is 75 CAD. Verify your phone number in your Profile before you request one. Our payment team handles requests within 48 hours, and the money can take up to 5 business days to arrive, depending on the method. Card payouts run through Visa Original Credit Transfer and Mastercard Payment Transfer to personal cards issued in a supported country, and bank transfers can be paid in CAD within three banking days. Larger amounts than a method allows are paid in instalments, and progressive jackpot wins are paid in full. If you withdraw after betting less than three times your last deposit, processing fees may be charged.

Bonuses

Only one bonus can be active at a time, and you can cancel or refuse any bonus. Unless an offer says otherwise, the maximum bet while wagering is $7.5 and a bonus lasts 5 days. Bonus winnings are capped at 10 times the bonus, and anything over that is voided before a withdrawal. Unfair play with bonuses can lead to bonuses and winnings being cancelled.

Fair play and fraud

Collusion, forged documents, chargebacks, multiple accounts and low-risk roulette betting patterns are not allowed and can lead to closed accounts and cancelled payouts. Report any software bug you notice instead of using it.

Dormant accounts

An account with no sign-in for six months in a row becomes dormant, and a monthly administrative fee can be taken while the balance is positive. We tell you by e-mail first, and the fee stops when you sign in again or the balance reaches zero.

Responsible gaming checks

We watch for signs of gambling harm, such as long sessions, frequent large deposits and repeated requests to raise limits, and we may close an account to protect the player.